Healthcare IT FAQs
Get the answers to the most common and important questions about signing up in the Healthcare IT program at Career Step. Our FAQs section provides answers to help you make an informed decision about your training.
- What role do healthcare IT professionals play?
Healthcare IT professionals help support the use of technology in the healthcare setting. Their specific responsibilities vary by position; however, responsibilities could include: installing and maintaining electronic health record systems, working as part of an internal IT team, or providing technical support to employees throughout a healthcare facility.
- What is the job market for healthcare IT professionals?
Healthcare is growing rapidly and technology is becoming more and more important to providing quality patient care. The move to electronic health records as well as other technological advances within healthcare is putting healthcare IT professionals in high demand.
- How much can I earn as a healthcare IT professional?
Working in Canada reports that, on average, computer technicians, including those working in healthcare, earn between $13 and $40 an hour. For more information on average wages in your specific region, visit the Working in Canada website.
- Do I need to be certified?
Though certification may not always be a requirement for employment, earning CompTIA A+ certification as well as the Certified Electronic Health Records Specialist (CEHRS) and Certified Medical Administrative Assistant (CMAA) credentials will help your resume stand out in the job market and give you access to more job opportunities. The Career Step Healthcare IT training program is specifically designed to prepare you for these certifications and also includes 4 certification exam vouchers (a $570 value), which you will receive upon completion.
- What are the advantages of training with Career Step?
Career Step has been training quality professionals for over 20 years and offers a comprehensive training program that thoroughly prepares learners to work in health information technology. With Career Step, you can train affordably without sacrificing quality, learn from comprehensive training materials developed by industry professionals, take advantage of live trainer and career support, and quickly gain the specialized skills you need to earn your CompTIA A+, Certified Electronic Health Record Specialist (CEHRS), and Certified Medical Administrative Assistant (CMAA) certifications and succeed in your new career. We're committed to helping you achieve your goals, and Career Step provides everything you need to succeed!
- What kind of skills or experience do I need to enter the Career Step program?
In order to be admitted, you must be at least 18 years of age and either a) have a high school diploma or a General Education Development Certificate (GED), or b) pass the Pre-Training Assessment Test. No specific skills or experience are considered prerequisites for entry into the training program.
- Is Career Step accredited?
Career Step is registered under the Utah Post-Secondary Proprietary School Act but is not nationally or regionally accredited. However, our career-focused training programs are approved by a number of industry specific organizations and are designed with employer feedback to ensure learners are gaining exactly the skills needed to get a job and succeed in the workforce.
The Career Step training programs prepare learners for career fields where employers are looking for skilled applicants. Career Step works closely with employers when developing a training program to ensure learners finish with the skills employers are looking for. We've also developed close ties to industry associations, aligning our programs with their recommendations. Career Step programs boast the following recognitions:
- Career Step’s Medical Transcription Editor training is approved by the Association for Healthcare Documentation Integrity (AHDI), the leading medical transcription industry association.
- The Medical Administrative Assistant with EHR program is approved by the National Healthcareer Association (NHA), a leading organization focused on increasing the quality of health career training.
Career Step programs are also designed to prepare you for certifications that greatly improve your employment opportunities. Employers are often more familiar with various credentials than with the quality of trianing provided. To help your resume stand out from other applicants, various Career Step programs help prepare individuals to earn the following third-party credentials:
- Certified Medical Administrative Assistant (CMAA)
- Certified Electronic Health Records Specialist (CEHRS)
- CompTIA A+ Certification
- Microsoft Office Specialist – Master (MOS-Master)
This focus on helping you gain the skills needed to succeed in the workforce has made our learners successful in the job market—over 85% of Career Step learners are employed in their field of study, and 91% of employed Medical Transcription learners work from home in their first job.
- How is the Career Step Healthcare IT program structured?
The Healthcare IT program is offered entirely online, providing 24/7 access to all material and allowing you to progress through the program on your own schedule and at your own pace. The program is broken into modules, or course subjects, all of which focus on helping you build the essential knowledge and skills of a health information technician. The training material is built on the exam objectives published by CompTIA and the National Healthcareer Association (NHA) to ensure that you'll be prepared to earn your CompTIA A+ certification and the CEHRS and CMAA credentials immediately upon completion.
- What type of support does Career Step offer?
Career Step support includes access to:
Learner Support Advisors who have professional experience in the industry and are uniquely qualified to answer questions about both the program and the industry. They provide timely answers to questions about the program material and offer a number of personal consultations throughout the training to help learners master important concepts.
Technical Support Advisors who are knowledgeable, experienced, and available six days a week to help you work through any technical or computer issues encountered within the training program.
Career Support Advisors who help you transition to the workforce after completion. Your Career Advisors will help prepare the best resume, develop solid interview skills, and teach you valuable job search techniques.
Though the course is entirely online, you'll never be on your own. Career Step's learner support team will always be there to offer personal, ongoing support all the way through the training program.
See what a few Career Step learners had to say about their experiences with Career Step’s support.
- How long does it take to finish the course?
The Healthcare IT training program is 584 completion hours. Since the program is completely self-paced and the online training format allows you the flexibility to study as much or as little as your schedule allows, the time it takes you to complete the course will vary from other learners. Some learners are able to complete their training program in as little as 4 or 5 months and others, who are more limited in the time they can devote to the course, take longer (for example, learners who can devote about 15 hours a week may finish in about 10 months).
Every learner who signs up in the Healthcare IT training program receives an initial 12-month period of access. If you need extra time to complete the course after your initial 6-month access, we have 4-month extensions available for purchase.
- How do I find work after completion?
Career Step offers personalized, post-training resources for your job search, including:
- 4 certification exam vouchers to make it easy to take your CompTIA A+, CMAA, and CEHRS exams upon completion (a $570 value)
- Personal consultation with a Career Advisor
- Personalized interview tutorials and training
- Individual resume and cover letter review, tips, and advice
- Access to Career Step's help hotline for 12 months after completion
These resources offer the personalized help you need after completion to quickly and easily transition to the workplace. With this individualized help and attention, the majority of our learners are hired within a few months of completion.
Learn more about Career Step’s career support in this quick interview with several of our Career Advisors.
- What computer specifications are required to complete the course?
Your training includes everything you will need to train for a successful career in health information technology. Your training includes:
- Access to expert-created training
- Complete ebook library
- 2 quick-reference guides for CompTIA A+ exam study
- Computer repair toolkit
- Power supply tester and USB drive
- Vouchers to take the CompTIA A+, CMAA, and CEHRS exams upon completion (a $570 value)
- One-on-one help from your trainers and our technical support team
- Valuable career resources
Since the course is completely online, your computer will play an important role in your learning experience. We recommend the following minimum computer system specifications:
- Active internet connection (High speed/Broadband connection recommended)
- 800 X 600 minimum resolution (1024 X 768 or higher recommended)
- Sound card and speakers (Earphones recommended)
- Available USB port
- Adobe Flash Player (ver. 10 or higher)
- Windows Media Player (ver. 10 or higher) or Quicktime Player (ver. 7 or higher)
- PDF reader
- Internet Explorer 7.x/8.x/9.x
- Firefox 3.x
- Safari 4.x or greater (Mac only)
- Microsoft Windows (XP®, Vista®, 7 with latest service pack)
- Mac OS X (10.4.11 or greater)
Note: Mobile browsing devices are not currently supported. However, Career Step is investigating the implementation of mobile device support, and these specifications will be updated once a decision has been reached.
- What payment options does Career Step offer?
We realize that one of the most important questions tied to training is how it will be paid for. Because this is such a big part of the decision of whether or not to go back to get additional training, Career Step has designed several financial assistance and payment options. Please visit our Financial Assistance page for more information.
- How soon will I receive my materials?
It takes 2-3 business days to process the application, depending on method of payment. Once the payment is processed you will be emailed your course login and password and can start training immediately. Additional course materials are shipped UPS Ground after the payment is processed. The average wait is about 7-10 days.