Medical Administrative Assistant with EHR
  • Prepare for the future of healthcare
  • Be career-ready in as little as 3 months
  • Train to earn an average of $37,000/yr
  • All for only USD

Medical Administrative Assistant with EHR Program FAQs

Get answers to the most common and important questions about signing up in one of the medical administrative assistant training programs at Career Step. Our FAQs section provides answers to help you make an informed decision about your training.

What role do medical administrative assistants play?

Medical administrative assistants can be found in a variety of healthcare facilities because they keep the business on track while others see to the clinical needs of patients. Your specific job responsibilities would depend on your employer, but medical administrative assistants often handle:

  • Creating and updating patients' electronic health records
  • Managing the day-to-day operations of a medical facility
  • Scheduling and coordinating appointments
  • Verifying patient insurances
  • Completing and submitting insurance claims
  • Preparing correspondence between medical providers and their patients
  • Providing quality customer service to patients

Medical administrative assistants generally work in a professional environment in physicians’ office, hospitals, clinics, etc.

What is the labour market for medical administrative assistants?

Job opportunities for medical administrative assistants vary across the different regions of Canada. For specific information on the labour market in your area, please visit the Working in Canada website. Career Step's Medical Administrative Assistant with EHR program helps you gain the skills needed to earn the Certified Medical Administrative Assistant (CMAA) and Certified Electronic Health Record Specialist (CEHRS) credentials, so you can prove to employers that you have the skills they’re looking for. (The Medical Administrative Assistant program prepares learners to earn the CMAA credential.)

How much can I earn as a medical administrative assistant?

Working in Canada reports that, on average, medical administrative assistants earn between $12.50 and $25.62 an hour. For more information on average wages in your specific region, visit the Working in Canada website. You may also qualify for benefits as a medical administrative assistant.

Do I need to be certified?

The Medical Administrative Assistant with EHR program prepares you for the Certified Medical Administrative Assistant (CMAA) and Certified Electronic Health Record Specialist (CEHRS) credentials offered by the National Healthcareer Association (NHA)—and vouchers to take these certification exams are even included with the course (a $210 total value). Though these certifications are not required for employment, earning these credentials increases your job opportunities and earning potential while also proving a high level of professionalism to your potential employers.

What are the advantages of training with Career Step?

Career Step has been training quality healthcare professionals for over 20 years and offers comprehensive training programs that prepares learaners to work as medical administrative assistants. With Career Step, you can train affordably without sacrificing quality, learn from comprehensive program materials developed by industry professionals, take advantage of live support, and—with the Medical Administrative Assistant with EHR program—quickly gain the specialized EHR skills needed for the future of healthcare. We're committed to helping you achieve your goals, and Career Step provides everything you need to succeed!

What kind of skills or experience do I need to enter the Career Step program?

In order to be admitted, you must be at least 18 years of age and either a) have a high school diploma or a General Education Development Certificate (GED), or b) pass the Career Step Pre-Training Assessment Test. There are no specific skills or experience that are considered prerequisites for entry into the Career Step training program.

Is Career Step accredited?

Career Step is registered under the Utah Post-Secondary Proprietary School Act but is not nationally or regionally accredited. However, our career-focused training programs are approved by a number of industry specific organizations and are designed with employer feedback to ensure learners are gaining exactly the skills needed to get a job and succeed in the workforce.

The Career Step training programs prepare you for career fields where employers are looking for skilled applicants. Career Step works closely with employers when developing a training program to ensure you finish with the skills employers are looking for. We've also developed close ties to industry associations, aligning our programs with their recommendations. Career Step programs boast the following recognitions:

  • Career Step’s Medical Transcription Editor program material is approved by the Association for Healthcare Documentation Integrity (AHDI), the leading medical transcription industry association.
  • The Medical Administrative Assistant with EHR program is approved by the National Healthcareer Association (NHA), a leading organization focused on increasing the quality of health career training.

Career Step programs are also designed to prepare you for certifications that greatly improve your employment opportunities. Employers are often more familiar with various credentials than with the quality of training provided. To help your resume stand out from other applicants, various Career Step programs help prepare you to earn the following third-party credentials:

  • Certified Medical Administrative Assistant (CMAA)
  • Certified Electronic Health Records Specialist (CEHRS)
  • CompTIA A+ Certification
  • Microsoft Office Specialist – Master (MOS-Master)

This focus on helping you gain the skills needed to succeed in the workforce has made our learners successful in the job market—over 84% of Career Step learners are employed in their field of study, and 91% of employed Medical Transcription learners work from home in their first job.

How is the Career Step Medical Administrative Assistant with EHR program structured?

The Career Step Medical Administrative Assistant with EHR program is offered entirely online, providing 24/7 access to all material and allowing you to progress through the training on your own schedule and at your own pace. The programs are broken into modules, or course subjects, all of which focus on helping you build the essential knowledge and skills of a medical administrative assistant. The Medical Administrative Assistant with EHR program also includes hands-on training on the ezEMRx EHR software platform, helping you gain hands-on experience before completion. The final exam is designed to provide an experience similar to that of the industry certification exams, and the program prepares you to sit for the Certified Medical Administrative Assistant (CMAA) and Certified Electronic Health Records Specialist (CEHRS) exams.

What type of support does Career Step offer?

Career Step support includes access to:

  • Support trainers and Advisors who have professional experience in the industry and are uniquely qualified to answer questions about both the program and the industry. They provide timely answers to questions about the program material and offer a number of personal consultations throughout the training to help learners master important concepts.

  • Technical Support Advisors who are knowledgeable, experienced, and available six days a week to help you work through any technical or computer issues encountered within the training program.

  • Career Support Advisors who help you transition to the workforce after completion. Your Career Advisors will help prepare the best resume, develop solid interview skills, and teach you valuable job search techniques.

Though the courses are entirely online, you'll never be on your own. Career Step's support team is available to offer personal, ongoing support all the way through the training program.

How long does it take to finish the course?

The Career Step Medical Administrative Assistant with EHR training program is 285 completion hours. Since the program is completely self-paced and the online training format allows you the flexibility to study as much or as little as your schedule allows, the time it takes you to complete the course will vary from other learners. Some learners are able to complete their training program in as little as 2 or 3 months (working on the course full-time, 8 hours a day 5 days a week) and others, who are more limited in the time they can devote to the course, take longer (for example, learners who can devote about 15 hours a week may finish in about 5 months).

Every individual who signs up in one of these programs receives an initial 6-month period of access. Though the program is designed to be completed in 3 months of full-time study, you'll have a full 6 months to complete your training. If you need extra time to complete the course after your initial 6-month access, we have 3-month extensions available for purchase.

How do I find work after completion?

Career Step offers personalized, post-training resources for your job search, including:

  • Personal consultation with a Career Advisor
  • Personalized interview tutorials and training
  • Individual resume and cover letter review, tips, and advice
  • Free certification exam voucher(s) up completion (depends on program of study)
  • Access to Career Step's help hotline for 6 months after completion

These resources offer the personalized help you need after completion to transition to the workplace. With this individualized help and attention, the majority of our learners are hired within a few months of completion.

What materials and computer specifications are required to complete the course?

Your program includes everything you will need to train for a successful career as a medical administrative assistant. Your training includes:

  • Access to expert-created training
  • Complete ebook library
  • One-on-one help from your trainers and technical support
  • Valuable caraeer resources
  • Free certification exam voucher(s) up completion (depends on program of study)

Since the course is completely online, your computer will play an important role in your learning experience. We recommend the following minimum computer system specifications:


  • Active internet connection (High speed/Broadband connection recommended)
  • 800 X 600 minimum resolution (1024 X 768 or higher recommended)
  • Sound card and speakers (Earphones recommended)
  • Available USB port


  • Adobe Flash Player (ver. 10 or higher)
  • Windows Media Player (ver. 10 or higher) or Quicktime Player (ver. 7 or higher)
  • PDF reader


  • Internet Explorer 7.x/8.x/9.x
  • Firefox 3.x*
  • Safari 4.x or greater (Mac only)*
  • Javascript and cookies must be enabled

Operating System

  • Microsoft Windows (XP®, Vista®, 7 with latest service pack)
  • Mac OS X (10.4.11 or greater)*
  • Note: Mobile browsing devices are not currently supported. However, Career Step is investigating the implementation of mobile device support, and these specifications will be updated once a decision has been reached.

What payment options does Career Step offer?

We realize that one of the most important questions tied to additional training is how it will be paid for. Because this is such a big part of the decision of whether or not to get additional training, Career Step has designed several financial assistance and payment options. Please visit our Financial Assistance page for more information.

How soon will I receive my materials?

It takes 2-3 business days to process the application, depending on method of payment. Once the payment is processed you will be emailed your course login and password and can start training immediately. Additional course materials are shipped UPS Ground after the payment is processed. The average wait is about 7-10 days.

Call 1-888-528-0809